FAQ
1. WHAT ARE YOUR SET UP FEES?
A one time set up fee of $65 per colour, per screen is applicable to your order. The more colours you have in your design, the more screens you’ll need. We keep your screen set up for 6 months if you return in this time, there’s no setup fee. If you order after 6 months we'll set up for half price. Talk to us about your plans for the future so we can assist here where
we can.
2. WHAT INKS DO YOU USE?
We use water based inks by choice. Not only are these best for the environment and have the least impact on our waterways we also find them to be the best finish for the work we create. We are able to print with other solvent based inks if you require it. Please let us know what you’d prefer before signing on for your project.
DO YOU CHARGE A COLOUR CHANGE FEE?
Colour changes are $20.00 per colour or per screen. Please let us know your plans so we can discuss where this may apply.
3. CAN YOU SUPPLY ALL GARMENTS?
We can. Let us know what you’re looking for and we can provide some quotes. We have a range of preferred suppliers but can access a range of bespoke and unique pieces if you require.
There’s not much we can’t print on to. If you’ve seen something you like, send it through and we’ll find it for you.
4. CAN YOU PRINT ON MY CLOTHES?
We can but we can not provide any guarantees or warranties for the work. If we do, make sure they’re washed and clean. Ain’t nobody wanna touch that.
5. WHAT ARE YOUR WARRANTY TERMS?
The work we do is a hand made process, because of this there can be varying outcomes in your job. While printing mistakes are rare, there can be a variable in the way the final product is finished. Ie, slightly different placement, treatment, finishes etc. We also do not take any responsibility for garments and their suppliers. Any claims made against the standards of their goods needs to be piusued with the clothing manufacturer directly. Please talk to us regarding rhese warranties before starting work if you are concerned.
6. HOW LONG DOES IT TAKE?
Our turnaround time is usually 2 weeks based on working with our recommended garment suppliers. We’ll give you a more accurate ETA when we book your job. Please note that delays will occur if you haven’t provided the documentation eg, correct design files and/or payment when requested. If you’re in a rush, talk to us - we can usually swing something.
7. ORDER & PAYMENT!
Full payment is required prior to pick up or delivery/shipping of your gear. All prices quoted exclude GST and delivery/shipping.
8. CANCELLATION!
Orders can not be cancelled after the payment of the invoice has been made.
We will issue you a credit note for services to the same value as the original order but understand at this point in time we have ordered your garments, started work on your designs and created your screens. Please make sure you’re 100% locked and loaded before paying your invoice.
9. SHIPPING!
We can arrange shipping to your desired location. Please keep in mind this will add additional time to your delivery date and we do not have any control in which the couriers choose to manage their deliveries.
It’s suggested you can pick up from our locations. 1. 4/324 Crown Street, Wollongong (West End, Piccadilly) or 2. From our ‘CROWN’ located at 1 Crown Lane (Wollongong CBD) - N.B This is NOT GLOBE LANE.
10. MARKETING & SOCIAL MEDIA!
By working with us, you agree that all of the work we create is available to be photographed and shown on our website or social media platforms to promote our services. We will share this content with you for you to use and tag us when posting. Please let us know if you do not want this to occur.
11. WHAT ARE YOUR MINIMUMS?
Our minimums on screen printing is 30 units.
We have no minimum on embroidery or DTF.
Keep in mind, the smaller your run the more expensive it will be. The value is in scale.
12. DO YOU HAVE EXAMPLES I CAN SEE?
Check our socials or pop into the studio (PROOF: 4/324 Crown Street, Wollongong) Please contact us ahead of time to make sure we know you’re coming and can get the kettle boiled.
13. CAN YOU REMOVE LABELS?
Yep. We can. You can supply your own branded ones too if you like or we can create for you. Please keep in mind there are MOQ’s on these.
Contact us to arrange a quote.
14. HEY! YOU SCRATCHED MY CAR!
If there’s an issue with your order, you need to let us know immediately. You have 5 business days to inform us of any issues with your order.
GENERAL!
Please note, we can not take responsibility for washing, shrinking, fading, colour variations, pilling, threading. You will need to take this up with your selected garment manufacturer.
All orders need to be submitted by email
to the following address:
proofprinting@foundobjects.online
BEFORE WE START WORK WE NEED:
- Final approved artwork files.
- Set up to size with any fonts outlined.
- An approved size breakdown & print colours.
- An approved PRINT KIT signed by you.
- Delivery address, mobile and email.
PLEASE NOTE - IF WE DO NOT HAVE ALL OF THIS INFORMATION WE CAN NOT START YOUR JOB.
THIS WILL DELAY THE PROCESS AND WE WILL NOT BE HELD RESPONSIBLE FOR THE THE LATE DELIVERY OF YOUR PROJECT.
Once we have this, you’ll be emailed an invoice for the FULL AMOUNT to be paid.
Once you’ve made payment we will order stock, create your artwork and/or screens and we’ll get started.
If you have any questions or would like to discuss payment terms, please get in touch.
A one time set up fee of $65 per colour, per screen is applicable to your order. The more colours you have in your design, the more screens you’ll need. We keep your screen set up for 6 months if you return in this time, there’s no setup fee. If you order after 6 months we'll set up for half price. Talk to us about your plans for the future so we can assist here where
we can.
2. WHAT INKS DO YOU USE?
We use water based inks by choice. Not only are these best for the environment and have the least impact on our waterways we also find them to be the best finish for the work we create. We are able to print with other solvent based inks if you require it. Please let us know what you’d prefer before signing on for your project.
DO YOU CHARGE A COLOUR CHANGE FEE?
Colour changes are $20.00 per colour or per screen. Please let us know your plans so we can discuss where this may apply.
3. CAN YOU SUPPLY ALL GARMENTS?
We can. Let us know what you’re looking for and we can provide some quotes. We have a range of preferred suppliers but can access a range of bespoke and unique pieces if you require.
There’s not much we can’t print on to. If you’ve seen something you like, send it through and we’ll find it for you.
4. CAN YOU PRINT ON MY CLOTHES?
We can but we can not provide any guarantees or warranties for the work. If we do, make sure they’re washed and clean. Ain’t nobody wanna touch that.
5. WHAT ARE YOUR WARRANTY TERMS?
The work we do is a hand made process, because of this there can be varying outcomes in your job. While printing mistakes are rare, there can be a variable in the way the final product is finished. Ie, slightly different placement, treatment, finishes etc. We also do not take any responsibility for garments and their suppliers. Any claims made against the standards of their goods needs to be piusued with the clothing manufacturer directly. Please talk to us regarding rhese warranties before starting work if you are concerned.
6. HOW LONG DOES IT TAKE?
Our turnaround time is usually 2 weeks based on working with our recommended garment suppliers. We’ll give you a more accurate ETA when we book your job. Please note that delays will occur if you haven’t provided the documentation eg, correct design files and/or payment when requested. If you’re in a rush, talk to us - we can usually swing something.
7. ORDER & PAYMENT!
Full payment is required prior to pick up or delivery/shipping of your gear. All prices quoted exclude GST and delivery/shipping.
8. CANCELLATION!
Orders can not be cancelled after the payment of the invoice has been made.
We will issue you a credit note for services to the same value as the original order but understand at this point in time we have ordered your garments, started work on your designs and created your screens. Please make sure you’re 100% locked and loaded before paying your invoice.
9. SHIPPING!
We can arrange shipping to your desired location. Please keep in mind this will add additional time to your delivery date and we do not have any control in which the couriers choose to manage their deliveries.
It’s suggested you can pick up from our locations. 1. 4/324 Crown Street, Wollongong (West End, Piccadilly) or 2. From our ‘CROWN’ located at 1 Crown Lane (Wollongong CBD) - N.B This is NOT GLOBE LANE.
10. MARKETING & SOCIAL MEDIA!
By working with us, you agree that all of the work we create is available to be photographed and shown on our website or social media platforms to promote our services. We will share this content with you for you to use and tag us when posting. Please let us know if you do not want this to occur.
11. WHAT ARE YOUR MINIMUMS?
Our minimums on screen printing is 30 units.
We have no minimum on embroidery or DTF.
Keep in mind, the smaller your run the more expensive it will be. The value is in scale.
12. DO YOU HAVE EXAMPLES I CAN SEE?
Check our socials or pop into the studio (PROOF: 4/324 Crown Street, Wollongong) Please contact us ahead of time to make sure we know you’re coming and can get the kettle boiled.
13. CAN YOU REMOVE LABELS?
Yep. We can. You can supply your own branded ones too if you like or we can create for you. Please keep in mind there are MOQ’s on these.
Contact us to arrange a quote.
14. HEY! YOU SCRATCHED MY CAR!
If there’s an issue with your order, you need to let us know immediately. You have 5 business days to inform us of any issues with your order.
GENERAL!
Please note, we can not take responsibility for washing, shrinking, fading, colour variations, pilling, threading. You will need to take this up with your selected garment manufacturer.
All orders need to be submitted by email
to the following address:
proofprinting@foundobjects.online
BEFORE WE START WORK WE NEED:
- Final approved artwork files.
- Set up to size with any fonts outlined.
- An approved size breakdown & print colours.
- An approved PRINT KIT signed by you.
- Delivery address, mobile and email.
PLEASE NOTE - IF WE DO NOT HAVE ALL OF THIS INFORMATION WE CAN NOT START YOUR JOB.
THIS WILL DELAY THE PROCESS AND WE WILL NOT BE HELD RESPONSIBLE FOR THE THE LATE DELIVERY OF YOUR PROJECT.
Once we have this, you’ll be emailed an invoice for the FULL AMOUNT to be paid.
Once you’ve made payment we will order stock, create your artwork and/or screens and we’ll get started.
If you have any questions or would like to discuss payment terms, please get in touch.